What does standard setup include?
The $500 one-time standard setup covers reviewing your business rules, configuring the agreed supported workflow and routing, and testing it with you before activation. We confirm the scope first. Custom integrations and implementation beyond standard scope are quoted separately.
How are connected AI minutes measured?
AI minutes mean time connected to the AI assistant, including pauses while it is listening—not the number of calls. Provider timing records are the basis for usage review. Time after the AI leaves a completed human transfer is separate from AI usage. The measurement method, billing period, and any separately scoped telephony or messaging charges must be confirmed in your written agreement before activation.
What happens above the included allowance?
Additional connected AI minutes are charged at your package’s listed per-minute rate. We review expected usage with you before onboarding. An allowance is not a spending cap; no automatic upgrade or usage shutoff is promised.
How do we choose the right plan?
We consider the calls you want handled, expected connected AI minutes, intake detail, and required routing or booking connections. We compare the package and likely additional usage together, then confirm that the workflow fits before onboarding.
Can we retain our existing phone number?
Keeping your number may be possible through your provider’s call-forwarding setup. We verify compatibility, routing, and a way to switch back before activation. Number porting is not promised.
How is booking compatibility assessed?
Google Calendar is the current tested scheduling path in our demo environment. We verify access, availability rules, confirmations, and failure handling for your setup. Other calendars, CRMs, and dispatch systems are not automatically included. A saved appointment request is not a confirmed booking.
When do we need a custom quote?
Ask about Custom when usage, locations, integrations, workflow complexity, or support needs exceed the standard scope. We agree on the deliverables after discovery; Custom does not mean unlimited usage or unlimited development.
Does a callback request trigger a call?
No. Ark saves the caller’s consented request for your business’s follow-up process. It does not automatically dial the caller or guarantee when a person will respond. Human handoff depends on your team’s configured availability.